FAQs

Size

1) Do the Capsters come in sizes?

No. The Capsters designs are One Size Fits All. As they are made of stretchable material, they fit almost anyone aged 14 and above.

2) Do you have Children Sizes?

Only the Kids Team model would fit children aged 7-13. These are currently unavailable in the online store but please contact us and we will see what we can do.

3) Do the Capsters cover my chest area?

Only the Capsters Runner XL would be long enough to do so.

 

Sports

4) Which model should I use for sports activities?

Both the Runner and Runner XL are suitable for sports activities.

 

Service and Delivery

5) How can I place an order?

You can order in several ways
(a) The online store at http://activeummah.com
(b) The Active Ummah Facebook page at https://www.facebook.com/activeummahaustralia/
(c) Emailing us at activeummah@hotmail.com

6) Where do you deliver?

We are focused on providing delivery to all customers in Australia and New Zealand.

7) When can I expect my order?

We use Australia Post to send out your orders. Delivery of your item should take between 3-10 business days upon confirmation of payment. This will vary according to the delivery address and time/day of your order.

8) What are the shipping costs?

We offer free shipping to anywhere in Australia. Shipping to New Zealand is at a flat rate of AUD$10.00 per order.

 

Payment

9) How do I pay?

We accept payment by Paypal, major Credit and Debit Cards and EFT.